Exchange & Return

Dear customers, if you wish to return or exchange a product, please follow the following instructions

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  • Contact us via WhatsApp number at (966530304699) by email at support@viamonwatches.com
    And attach details of the order number + the reason for the return + the purchase receipt
  • Our valued customers can return products within 48 hours from the date of receipt in case they have not been opened.
  • Replacement of products within five days from the date of receipt in the case of not being opened.
  • The products must be in their original condition and have not been used, with the necessity of having all the accessories and gifts that were given with the product, and that the product is in its original packaging, and the integrity of the product will be verified by a specialized team before return or exchange.
  • If the customer wishes to exchange or return the product, he will bear the costs of retrieval or replacement.
  • The shipment to be replaced or returned must be delivered to the shipping company specified by VIA MON within 48 hours.
  • The amounts paid will be returned in the case of a return by bank transfer to the customer’s account after examining the product.